Fighting synthetic identity fraud
Here's how tools and solutions can detect, prevent, and solve this growing problem.
Anna Burgess Yang
Fintech + Product Writer
Test What Matters: Level-Up Your Product Experiments with Behavioral Data
If the turnaround time from "hypothesis to change" is too long, businesses risk losing customers and revenue.
Don't slow technology spend in a downturn
Community banks can't afford to pause their technology plans.
What is a personal CRM—and should you use one?
A personal CRM is designed for individuals, not companies.
What is FedNow and what does it mean for real-time payments?
With the introduction of FedNow, a new instant payments system from the Federal Reserve, the world of instant payments is poised to change.
How CFOs can use tech for finance staff retention
Millennials and Gen Z aren't interested in your outdated technology.
The Difference Between Zero-Party, First-Party & Third-Party Data
While we’ve seen a major shift from third-party to first-party data over the past few years, the latest trend now relies on zero-party data.
How to Automate Your Content Repurposing in 5 Steps
In this guest post for Buffer, I detail the automation process I use for content repurposing.
First Internet Bank meets mortgage customers where they’re at
How an online-only bank combined automation, personal touchpoints to build a sleek customer experience.
Proactively DM your Instagram Followers to Lift Revenue 4%
Proactively DMing new followers is a great way to welcome shoppers to your brand, get them excited to shop on your site, answer questions, and drive more sales.
3 Ways I Stay Organized As a Department of One
Big teams are amazing, but sometimes you’re flying solo and need to use every tool at your disposal.
Father, son navigate succession through breakfast table confabs
Douglas and Morgan Farmer navigate succession at Wisconsin's Park Bank in a uniquely family fashion.
Power Personalized Experiences with Customer Data
Learn how to deliver personalized customer experiences that engage users on their preferred marketing channel with the right message at the right time.
Preparing a response to a looming crisis
Does Your Overdraft Program Check All the Boxes?
What you need to know about market changes, risks, and strategies.